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RETURN & EXCHANGE POLICY

The Diamond Collection & Co. including all its legal DBA names and websites  ("us", "we", or "our") operates the https://www.diamonds26.com website (the "Service"). is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy,

* Returns and exchanges of  jewelry and watches, are permitted within 14 calendar days from the purchase date. 

loose diamonds can only be exchanged for an equal or higher value diamond within 7 calander days from purchace date (even when loose diamond/s is/are bundled with a mounting (ring, earring, pendant,cuuflink etc.) only exchange is available for the diamond)

* customized/personalized items can't be returned/exchanged!

-Jewelry must be in original unworn, unaltered and in a new original condition with all original certificates and accessories including our original item/price tag still intact and not tampered with! we can’t accept returns without our original item/price tag that was tampered with or that is intact from the item.

-Watches must be unworn, unaltered and in original condition to be accepted for return or Exchange including our original Item/price tag still intact from the item and not tampered with! we can’t accept returns without our original item/price tag intact from the item and not tampered with!

All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.

Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items.

Cash refunds are issued to original purchaser with original sales receipt.

Cash refunds over $200 are made by check issued from the corporate office within 30 business days.

Charge credits are issued to original purchaser on the account to which the item was charged.

Gift returns with receipt can only be exchanged or converted to a gift card.

All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.

Diamond Collection & Co. (diamonds26.com) provides you with an easy method of returning an item at no cost to you:

Returns by Fedex (upon approval of the return we will provide you with a prepaid shipping label):

Please note that items purchased at our Los Angeles gallery may not be returned by mail to our distribution center.

Here are the basic steps:

If there is damage to an item upon delivery, please email us at: info@diamonds26.com , or call our customer service center immediately at

1-844-26-DIAMOND (34266) for assistance and for RMA return ticket number (upon authorization).

Please read the information on your original packing slip.

Pack the item securely. Use the original package, Enclose the original or a copy of the packing slip and the RMA number provided to you by us upon approval of your return/exchange.

If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.

All return shipping charges are prepaid by us at no additional cost to you, We cannot accept outside direct deliveries methods due to security measures.

Ship the return package to the address indicated on the packing slip:                                                                                                                       

Returns must be shipped to the following address:

VAAX SHIPPING  (attn: D.C.C26)  607 South Hill Street Ste  #621 ,Los Angeles CA 90014         

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.

You can expect a refund within 30 days of our receiving your returned product, Refund will be credited to the same form of payment used in your original purchase.

complex payments returns:

If you made your purchase using PayPal, Bill-Me-Later, e-Gift Card or the combination of a gift card with a credit card, your items must be returned in the same described method upon approval of your return. If you did not receive a pre-paid Fedex label from us, please contact or call 1-844-26-DIAMOND (34266) , and we will provide you with the appropriate label for your return.

 

Here are the basic steps for securely return your item:

-Place the item securely in the original package.                                                                   

-Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout. All products must be returned in good condition, in original boxes, and with paperwork (such as watch instruction booklet or diamond certificate) and accessories including our original lasered    

 item/price tag still intact and not tampered with! we can’t accept returns without our original item/price tag that was tampered with or that is intact from the item, please follow these instructions in details to ensure a full credit,

One of our  store associate will process your return. Refund will be credited to the same form of    payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.